Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

The Department of Transportation (DOT) launched a modernized system for air travel-related consumer complaints. The updated system replaces outdated 1990s technology, enabling faster complaint ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

The Federal Motor Carrier Safety Administration is seeking public input by July 7 about its planned revision to the National Consumer Complaint Database that handles complaints against unsafe and ...

The FCAC's revised guideline also states that banks are not permitted to pause the legislated 56-day period in order to ...