It’s Monday morning. You groggily open your email inbox and come across a set of photos from a cousin you haven’t spoken to in years. ‘Summer Trip!!!’, it’s called. You double-click, shrug as nothing ...

Markevis Gideon knows you can’t stand Geek Squad. He used to work for Best Buy’s ubiquitous tech-support arm, known for its black-and-white Beetles Priuses and its never-ending turnaround times. But ...