If that lipstick shade is way off or a new serum triggers irritation, the Sephora return policy can be a lifesaver. The good news: Sephora still lets you return most new or gently used products within ...

Sanjay Sathé is founder & CEO of SucceedSmart, an AI-led executive recruiting platform that blends patented technology with human expertise. Following the widespread pivot to remote work during the ...

Omnichannel retailers in heated competition with Amazon have loosened many of the traditional restrictions on product returns, from time limits to requiring reasons (e.g. damaged or defective items) ...

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like “no receipt, no returns” can sour loyal ...