Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about ...

Learn what Salesforce Agentforce 360 does, how its AI agents work, what it costs, and which businesses should consider or ...

The Dodgers followed through on a pledge made a year ago, donating $1.1 million to two foundations supporting those impacted ...

The loss of high-profile LGBTQ characters on TV is a troubling sign, but surprise hits like “Heated Rivalry” offer a glimmer ...

Bad trades, poor coaching and terrible communication all conspired to undercut a championship environment. There was plenty ...

Older Americans are losing tens of millions of dollars to fraud schemes that no longer rely on wire transfers or cryptocurrency wallets. Instead, the FBI reports that scammers are dispatching couriers ...

Investment-related scams are currently some of the most highly reported scams—which was not the case 10 years ago—and they certainly have the highest dollar losses. They often start within a ...

Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

The new release targets enterprises looking to replace scripted bots and legacy IVR systems with agentic self-service.